Shipping policy

Shipping Policy

Thank you for shopping at Plushes Mart. Please review our shipping policy below to understand how we process and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Locations

We ship to most countries worldwide. However, certain locations may be unavailable due to shipping restrictions, customs regulations, or carrier limitations.

3. Estimated Delivery Time

The estimated delivery time is 7–15 business days, depending on your location and local customs processing. Delivery times are estimates and not guaranteed.

4. Shipping Fees

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

6. Tracking Information

Once your order has been shipped, a confirmation email with tracking information will be sent to you. Please allow some time for tracking details to update.

7. Delays and Lost Packages

Plushes Mart is not responsible for shipping delays caused by carriers, customs inspections, weather conditions, or other circumstances beyond our control. If your package is significantly delayed or appears lost, please contact us for assistance.

8. Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. Plushes Mart is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.